Gamification in Call Center E-Learning

Gamification, or game based learning, has potential to create effective learning by fostering the psychological arousal key to locking in new information.

While working at a large, multi-channel television service, my team was approached by HBO to build compelling instruction that would help center agents recall which original series were available on their network as opposed to competitors.

Graphic designer David Butler, programmer Tony Nguyen and I built this game themed on a Hollywood paparazzi driving down the strip taking photos.

Click below to start the demo (which has audio)

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